FAQ

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We also accept PO's, and Bank Transfers when necessary.

Any issues with payment should be expressed to: [email protected]
 

To initiate a product return, please contact our customer service team at [email protected] within 30 days of purchase.

Our team will guide you through the return process and provide you with the necessary instructions and return authorization. 
Please ensure that the product is unused, in its original packaging, and accompanied by the proof of purchase for a smooth return experience.

If your returned product shows signs of use and cannot be resold as new, a 20% restocking fee may be deducted from your return price.

Fabric purchases are cut to a customers’ desired length and are considered custom orders which cannot be exchanged or returned for a full refund. If you feel there was an error in your order fulfillment (ex. color or length received was incorrect), please contact us right away. Fabric may not be refunded due to a misunderstanding in color choice due to monitor calibrations. We understand there will be shade differences between what you view on your monitor and what arrives, but we cannot be held accountable for such differences.

 30 days after delivery, all sales are considered final and cannot be exchanged or refunded. 

If you are setting up AERIAL SILKS, here are some useful suggestions:

CEILING HEIGHT  -  FABRIC LENGTH      
10ft  -  9yards
15ft  -  13yards
20ft  -  16yards
25ft  -  19yards
30ft  -  23yards
35ft  -  26yards
 

There are several ways to rig your Aerial Yoga Hammock. 
Refer to the image below for clarity

Adding daisychains or spansets to these setups will allow for quick and easy height adjustment too. 
You can measure your hammocks out based on height, but we typically recommend using 7 yards of fabric for your aerial yoga hammocks and then adjusting their rig point higher or lower by using daisy chains or other means of adjustment. 

Also, even though you may only calculate needing a few yards of fabric for your home hammock based on your ceiling height, we still recommend purchasing extra fabric for tying knots. Hammock rings require about a yard of fabric for each knot, while hammock hitches require a little less fabric. 

For aerial performance hammocks in higher ceilings, most aerialists choose between 7 and 13 yards of fabric.

Your aerial fabric is machine washable and we recommend the following instructions for proper fabric care:
• Wash only when necessary. Repeated cycles can degrade fabric over time.
• Only use washing machines without an agitator as these can tear fabrics.
• Use gentle detergent with no fabric softener or bleach.
• Set for “gentle wash” cycle with warm water, and a cold water gentle rinse.
• Untangle the fabric as best you can before transferring to the dryer.
• ”Gentle/warm” drying cycles with a “cool down” ending if available.
• Spread out/hang up the fabric to finish drying.
• Once complete, hang or fold immediately to avoid wrinkles.

Prolonged exposure to sunlight or heat will cause fading and damage to fabric. Always store fabrics indoors and out of direct sunlight when not in use.

This is a personal preference based on your practice and how you utilize the hammock. If you prefer to spin, you will want a single point hammock. If you like a rigid structure and a more stable position, you will want a two-point hammock.

Double point hammock is usually preferred for aerial yoga, but it is totally possible on a single point as well. Most aerialists prefer single point hammocks with a swivel for circus-style tricks and performance.

Choosing the correct size of lyra for you is a preference and depends not only on your height, but also your body proportions and movement style. We recommend talking to your instructor to determine which size lyra is the best fit. When comparing lyra sizes, please remember that we measure our lyras by internal diameter.

Here are two measurements we consider when choosing lyra size:

1. Sit up tall on a chair or hard surface and have a friend measure from the surface you are sitting on to the top of your head, then add two inches. 
2. Perform a back balance on the lyra, and extend one leg to the top of the hoop. The hoop should touch the ball or the arch of your foot.

We recommend taking at least a few lyra classes before investing in your own lyra. This way, you can learn which type of lyra best suits your preferred style of movement.

If you just can’t decide, we recommend purchasing a tabless lyra. Tabless lyra’s can be rigged as single point, double point, or even as a tippy lyra.

For beginners and for most aerialists, we recommend hollow steel lyras.

Solid Steel Lyras are MUCH heavier and are great for professional acts that require spinning for a longer period of time. However, they are a thinner 7/8″ bar which can be a bit more painful for certain movements. They also require strength and practice to get them spinning and to lift them for certain tricks.

Yes, lyras with small scratches and flaws are safe to use. Powder coating is relatively delicate when compared to the steel structure of your lyra. It is common for powder coating to develop small scratches and flaws over time, as it can be easily damaged during rigging, transport, or storage.

If you prefer to touch up flaws in your powder coating for aesthetic reasons, you can use black spray paint.

More often than not, the weakest point in your aerial setup is the structure you are hanging from.

While we can help answer your general rigging questions here at Aerial Essentials, we cannot give advice remotely about hanging from a new structure. We strongly recommend hiring a rigger or structural engineer who is experienced in rigging for aerialists to inspect your structure and help you determine the safest way to hang from your beams.

Not all homes are constructed in a way that is safe for aerial arts, and you can do serious damage to yourself and your home if you attempt to create a rig point without the proper expertise.

Rigging from trees can be an extremely rewarding part of aerial training. It can also be quite risky and it is very difficult to judge the inner strength of a tree by looking at it from the outside. There are too many sad stories of seemingly healthy, strong branches snapping under the weight of an aerialist, and every tree is different. Countless injuries have been sustained through improper tree rigging. Unfortunately, there is no “right” answer to this one, nor any foolproof way of knowing whether a tree branch will support you or not.

Please, contact an experienced arborist who has knowledge and experience working with the dynamic loads of aerial arts when considering rigging from tree branches.

Hardware will wear at different rates based on a WIDE variety of factors. We recommend replacing any hardware that shows 10% or more metal wear.

Soft materials such as spansets and slings should be replaced when they show flaws such as snagging, tearing, or friction burns. A small investment in new hardware/rigging could be life-saving.